Inbound unsupported message
Meta could not deliver the content. The message arrives with type: "unsupported" and a message-level errors. It is still a message.inbound event; nothing is dropped.
Meta could not deliver the content. The message arrives with type: "unsupported" and a message-level errors[]. It is still a message.inbound event; nothing is dropped.
Event type: message.inbound. Fixture payloads are the WhaBuzz Demo tenant's real ids with a fictional customer number; id, tenant_id and created_at in envelopes are illustrative.
#Message type Meta cannot deliver
What Meta POSTs to WhaBuzz (fixtures/meta/unsupported.json):
{
"object": "whatsapp_business_account",
"entry": [
{
"id": "26059971920328384",
"changes": [
{
"value": {
"messaging_product": "whatsapp",
"metadata": {
"display_phone_number": "14692311132",
"phone_number_id": "1013622581841046"
},
"contacts": [
{
"profile": {
"name": "Kerry Fisher"
},
"wa_id": "16505551234",
"user_id": "US.13491208655302741918"
}
],
"messages": [
{
"from": "16505551234",
"from_user_id": "US.13491208655302741918",
"id": "wamid.HBgLMTY1MDU1NTEyMzQVAgASGBQzQUY5QTdGNkU0RTFGMkI3QzFB18AA=",
"timestamp": "1760591523",
"type": "unsupported",
"errors": [
{
"code": 131051,
"title": "Message type unknown",
"message": "Message type unknown",
"error_data": {
"details": "Message type is currently not supported."
}
}
],
"unsupported": {
"type": "edit"
}
}
]
},
"field": "messages"
}
]
}
]
}What your endpoint receives, as the body of a signed POST. raw is abbreviated here; on the wire it is the full body above.
{
"id": "evt_01JAB3K9X2S8C4M7Q1V5R6T0YZ",
"type": "message.inbound",
"api_version": "2026-10-16",
"created_at": "2025-10-16T05:12:03.481Z",
"tenant_id": "a578246e-b97f-48e6-ae42-939ec3ccf917",
"waba_id": "26059971920328384",
"phone_number_id": "1013622581841046",
"display_phone_number": "14692311132",
"wamid": "wamid.HBgLMTY1MDU1NTEyMzQVAgASGBQzQUY5QTdGNkU0RTFGMkI3QzFB18AA=",
"wa_id": "16505551234",
"user_id": "US.13491208655302741918",
"dedupe_key": "msg:wamid.HBgLMTY1MDU1NTEyMzQVAgASGBQzQUY5QTdGNkU0RTFGMkI3QzFB18AA=",
"data": {
"messaging_product": "whatsapp",
"metadata": {
"display_phone_number": "14692311132",
"phone_number_id": "1013622581841046"
},
"contacts": [
{
"profile": {
"name": "Kerry Fisher"
},
"wa_id": "16505551234",
"user_id": "US.13491208655302741918"
}
],
"message": {
"from": "16505551234",
"from_user_id": "US.13491208655302741918",
"id": "wamid.HBgLMTY1MDU1NTEyMzQVAgASGBQzQUY5QTdGNkU0RTFGMkI3QzFB18AA=",
"timestamp": "1760591523",
"type": "unsupported",
"errors": [
{
"code": 131051,
"title": "Message type unknown",
"message": "Message type unknown",
"error_data": {
"details": "Message type is currently not supported."
}
}
],
"unsupported": {
"type": "edit"
}
}
},
"raw": {
"…": "the complete Meta POST body, byte for byte, as shown above"
},
"raw_path": "entry[0].changes[0].value.messages[0]"
}This page as Markdown: /events/inbound-unsupported.md. All docs in one file: /llms-full.txt.